CareOps+

FAQ

More information.

  • Tribe provides flexible, inclusive, and personalised support services for people with disability.

    • Transport & Community Access: Assistance getting to appointments and staying connected.

    • Social Participation: Group activities, outings, and friendship-building opportunities.

    • Personal & In-Home Care: Help with daily tasks in a safe, respectful way.

    • Living Options (SIL & ILO): Support to live independently in a way that suits you.

    • Short-Term Respite: Comfortable stays for individuals and a break for carers.

    • Day Programs: Activities focused on social connection and mental wellbeing.

    • Employment Support: Job readiness and access to meaningful work opportunities.

    • Skill Development: Everyday life skills to boost confidence and independence.

  • Yes, Tribe offers 24/7 support services for individuals with disabilities in several ways:

    • Supported Living Options: Tribe has newly built homes available for individuals seeking a permanent place to stay with continuous support. More here.

    • Short-Term Accommodation (Respite Care): We provide temporary care for individuals with disabilities, offering support for a few days to give carers a break.

    • In-Home Respite: If parents or carers are unavailable, we offer in-home respite services to ensure individuals continue to receive care and support.

  • At Tribe, we prioritise safety and trust. Every disability support worker undergoes a thorough screening process conducted by our HR manager. This includes reference checks and compliance with all NDIS requirements, such as a police check, Working with Children Check, NDIS Worker Check (NDISWC), and potentially relevant vocational qualifications, along with additional background checks. While this process can be lengthy, it is essential to ensure we hire the right people to provide the highest level of care and support.

  • Our services are charged according to the current rates outlined in the NDIS Price Guide. For detailed pricing information, please click here.

  • We offer disability support services across the Central Coast, NSW, Wollongong and the Illawarra, NSW, as well as in the Hills region of North Western Sydney, NSW.

  • For any changes to your support, you can reach us directly at our 24/7 helpline: 0466 222 033, or email us at info@tribesupport.com.au.

  • When you contact us via email, phone, or online, we’ll arrange a quick call to understand your needs. If we have the capacity to support you, we’ll schedule a meeting to discuss the details further and sign your service agreement. After that, we’ll introduce you to your dedicated Tribe support team.

  • Before starting support with us, we’ll send you a link to view the profiles of your dedicated Tribe support team members, so you’ll know who will be assisting you and learn a bit about them. Additionally, Tribe offers a free Participant Connect service, giving you access to your schedule so you can know in advance who will be supporting you.

  • At Tribe, we use a team-based approach to support. We recommend having at least two support workers on your team to ensure continuity of care. Depending on your weekly support needs, this number may increase. Having multiple support workers helps ensure that if one is unavailable due to illness or leave, a familiar face will be there to provide support. We introduce new support workers gradually, always at a pace that feels comfortable for you. The more people on your team, the better we can ensure your support is consistently covered.